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Office Administration

LevelLevel 5 (Craft Certificate)
Duration1.5 years
Examined byTVET-CDACC
DepartmentBusiness Studies
EntryKCSE mean grade D or D+, or a relevant Level 4 certificate

Units of competency

26 units, 1,840 hours of training in total, as taught at Nuu TVC.

Module 1 6 units

  • APPLY BUSINESS COMMUNICATION 003145104A 60 hrs
  • HANDLE OFFICE CORRESPONDENCE 041535109A 60 hrs
  • HANDLE OFFICE ERRANDS 041535110A 30 hrs
  • MANAGE CUSTOMER CARE RELATIONS 041535111A 60 hrs
  • INTRODUCTION TO SHORTHAND 041535112A 60 hrs
  • INTRODUCTION TO PROCESS OFFICE DOCUMENTS 1 041535113A 60 hrs

Module 2 6 units

  • UNDERTAKE BUSINESS COMMUNICATION 041335103A 60 hrs
  • OFFICE PAPER RECORDS 041535114A 30 hrs
  • HANDLE OFFICE REPAIRS AND MAINTENANCE 041535115A 60 hrs
  • INTRODUCTION TO SHORTHAND SKILLS 2 041535116A 60 hrs
  • INTRODUCTION TO PROCESS OFFICE DOCUMENTS 2 041535117A 60 hrs
  • MANAGE TELEPHONE CALLS 041535118A 60 hrs

Module 3 4 units

  • INTERMEDIATE SHORTHAND SKILLS 041545119A 60 hrs
  • INTERMEDIATE OFFICE DOCUMENTS PROCESSING 041545120A 60 hrs
  • APPLY ICT SKILLS 041545121A 210 hrs
  • APPLY WORK ETHICS AND PRACTICES 041745101A 30 hrs

Module 4 5 units

  • APPLY ENTREPRENEURIAL SKILLS 041345102A 40 hrs
  • APPLY COMMERCE PRINCIPLES 041545122A 80 hrs
  • MANAGE OFFICE SECURITY 041545123A 60 hrs
  • OFFICE ADMINISTRATION DUTIES MANAGEMENT 041545124A 80 hrs
  • OFFICIAL MEETINGS COORDINATION 041545125A 80 hrs

Module 5 5 units

  • APPLY FINANCIAL ACCOUNTING SKILLS 041155104A 100 hrs
  • APPLY MANAGEMENT PRINCIPLES 041555105A 100 hrs
  • COORDINATE TRAVEL ARRANGEMENTS 041555126A 80 hrs
  • ADVANCED SHORTHAND SKILLS 1 041555127A 100 hrs
  • ADVANCED PROCESS OFFICE DOCUMENTS 1 041555128A 100 hrs